Whoa! Comcast Responds!

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So I wrote a brief entry about my war with Comcast in a previous post. In my quest to save money, I am having a hard time letting go of Comcast cable, despite the fact that they have provided disappointing customer service on more than a few occasions, and I watch more TV on my laptop than on my TV set.

After dealing with months of unproductive phone calls, rants and threats of cancellation, you can imagine my surprise when a “representative” from Comcast responded with this message:

Thanks for sharing the article. We are working hard to improve the service we provide to our customers. I will make sure that the article is also shared with our local leaders for evaluation. I hope you will the improvements soon.

In regards to your decision in discontinuing service with our company, I just wanted to let you know that we many options/packages that you can pick from to save money.

I understand the need for saving money especially in the economy that we are in. I am sure you can continue to enjoy your Comcast service with a low-rate package. With your permission, I will check with my contacts for low-rate packages in your area that you may be eligible for. If you are interested, please send me the phone number on the account.

Thanks!

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

It’s interesting that Comcast cares enough about their reputation to hire people (or to create “bots”, you decide) to scan the internet for blogs that besmirch their name, but they don’t care enough to not overcharge me by $150 on my first bill, send service people to my house when they say they will, or hire customer service operators who know what they are talking about.

So, Mr. Casem, if you are reading this, I will take you up on your offer. Can you find me a Triple-Play package that cost less than $100 a month?

Stay tuned…

3 thoughts on “Whoa! Comcast Responds!

  1. AndrewBoldman

    Hi, good post. I have been woondering about this issue,so thanks for posting. IÒ€ℒll definitely be coming back to your site.

    Reply

  2. Comcastcares1

    I will be happy to check for promotions that are available in your area. Please send me the phone number on the account so that we can check.

    Thanks in advance!

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

    Reply

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